Shipping & Returns

1. Shipping
2. Out of Stock Items
3. Standard Shipping
4. Post Office Boxes
5. Sales Tax
6. Changes and Cancellations
7. Damaged Merchandise
8. Return Policy

Shipping

We offer free standard ground shipping for regular and sale priced items to addresses in the 48 contiguous states from our warehouse in north Texas and make every effort to process your order quickly.  Faster shipping is available.

Estimated shipping and delivery times will vary based on your location. After the shipment leaves our warehouse, your shipping confirmation email will contain a tracking number you can use to track your order. We process orders 7 days a week. It may take up to 24 hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

US deliveries can take up to 7 business days depending on the shipping location. Our free shipping offer applies only to shipments made to the 48 contiguous states. We do not ship on major holidays, including Labor Day, Thanksgiving, Christmas, and New Year's Day.

Out of Stock Items

Occasionally, we become sold out of certain items despite our every effort to keep all products in stock. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped. back to top

Shipping and Processing Charges - Standard Shipping

Standard shipping in the United States is done via all major ground carriers, including FedEx, UPS, and the United States Postal Service (USPS). Allow up to 3 days for order processing. Once your order leaves our warehouse, transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location.

Shipping and processing charges for all items delivered in the US and abroad are based on the item size, weight, delivery destination, and other factors. We do our best to provide you with accurate shipping and delivery times for all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box addresses.

Post Office Boxes

We're sorry, but at this time we are unable to ship to any PO Box address.

Sales Tax

Atomic LED Lighting is required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. Please note that we do not add sales tax unless we are required by law to do so.

Changes and Cancellations

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible. Login to your account for contact options and specific instructions.

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an email confirming cancellation.

Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials.

If you have concerns about your order, please contact Customer Service. Login to your account for contact options.

Atomic's 60-Day Return Policy - Your Satisfaction is Guaranteed!

We stand behind every product we sell. If you are not satisfied with a purchase for any reason, you may return it within 60 days of receiving it. Your Satisfaction is Guaranteed! Not all products are eligible for return. Some conditions apply. Please read below for our complete policy. No returns will be accepted after 60 days. Please inspect all products upon receipt.

Please note the following:

• To ensure that your return is processed promptly, please call us first. Login to your account for contact information and specific instructions. A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us.
• All returned items must be sent back to us using the original shipping boxes and packing materials.
• Installed products with cut wires or loose crystals will be subject to a $50 USD fee.
• Sales of clearance items are final.
• Our free return shipping offer applies only to the 48 continental US states.
• If your item qualifies for Free Return Shipping, we will issue you a prepaid return shipping label.
• Please note you must take your package to an authorized drop-off location; pick-up service is not included.